During the last few years, almost all Audio Visual (AV) developers
have made use of IP technology on their AV devices. When network is employed on
AV devices, it can be used for transmission of AV media and systems’ communication,
control and administration. To a certain extent, all new AV technologies are
now inseparable from Information Technology (IT), and combining AV with IT is inevitable
and a must for future AV development.
Merging AV with IT not only relies on a high bandwidth and a
sophisticated network, it also requires a unified and collaborative workforce
consisting of experienced AV and IT staff. In order to achieve this, the AV
team from the Facilities Management Office (FMO) was transferred to the
Computing Services Centre (CSC) on 1st July 2018. The joint workforce is expected to
boost the technological advancement and improve end-user experience.
Changes within the CSC
When the entire AV team was transferred to the CSC, it combined
with the classroom support team and the event support team of the CSC’s Field
Services Section. The original AV team consisted of AV technical officers, AV assistants
and classroom attendants. After moving to the CSC, the AV technical officers joined
the event support team, while the remaining AV assistants and classroom attendants
joined the classroom support team of the CSC.
Changes from End-Users’
- Raising work request for AV event support
As a one-stop service, the call for support
is simplified. The process has been streamlined as only a single request is required
when calling for both IT and AV event support while in the past, users are
required to call the CSC and FMO separately and coordinate with both of them. Consequently,
when raising requests for AV/IT support, users only need to submit a CSC online
work request and state clearly what IT and/or AV support are required.
- Classroom support hotline
For reporting issues on using the classrooms,
no matter it is related to AV or IT, a hotline for immediate support on all
classroom usage problems is now served by the combined hotline on 34428341. The
servicing hours of the hotline can be found from the CSC web page.
- General IT and AV enquiries
Apart from the classroom support hotline,
for general enquiries, users may also call the CSC Help Desk on 34427658 for
assistance and advice.
- Short loan of wireless microphones for lecture
In case a microphone is required for use in the
lecture theatre, instead of borrowing it from the AV counter as before, it is now
available for loan at the CSC Service Counter on 4/F of the LI building.
Some procedures have been simplified as a result of the re-organisation.
For instance, users are no longer required to coordinate separately with two departments
(CSC and FMO) for AV and IT related event support.
As many IT related technological developments on AV are
becoming the CSC’s responsibility, better communication and more efficient channels
can be established between the AV and IT staff. This enables many AV improvement
projects to be executed in a more effective way.